Education Edge PMP Decoded – 30 Day Sprint – Project Stakeholder Management

Project Stkeholder Summary


§  stakeholders are groups/individuals who may affect / be affected by the project
§  identify stakeholders is a continually process throughout the project lifecycle
§  identify stakeholders, communicate and engage them, manage expectations and focus on satisfaction
§  stakeholder satisfaction is a key project objective
§  the Project Manager is responsible for the engaging and managing the various stakeholders in a project
1.1 Identify Stakeholders

1.2 Plan Stakeholder Management


Identify Stakeholders

§  identify stakeholders and document their importance/influence (=active involvement) /impact/interest/involvement
§  3 ‘I’s: importance, interest, influence
§  stakeholders from operation process needed to be included
§  determine the stakeholders’ hot buttons (what response in specific situations) and develop support strategies
§  procurement documents are used for determining external stakeholders such as the seller
§  stakeholders have the greatest influence in the initial stage of the project
§  stakeholder analysis matrix is part of the stakeholder management strategy (output of identify stakeholders)
§  Salience Model: describing stakeholders based on the power (influence), urgency and legitimacy
§  document only influential stakeholders if there is a large number of stakeholders
§  document the impact using a power/influence grid, power/interest grid, influence/impact grid, salience model

Plan Stakeholder Management

§  management strategies to engage stakeholders throughout project lifecycle
§  Stakeholder Management Plan contains: current/desired engagement levels, scope and impact to stakeholders, interrelationships, communication requirements and forms, how to update the plan
§  The distribution of this plan requires precautions as the engagement level of stakeholders is a very sensitive information
§  Engagement Level
§  Unaware
§  Resistant: resistant to change
§  Neutral
§  Supportive: supportive of change
§  Leading: actively engaged for project success
§  Stakeholder Engagement Assessment Matrix: (C-current level, D-desired level)

Manage Stakeholder Engagement

§  aim: increase support and minimize resistance from stakeholders by addressing issues
§  the communication requirements of individual stakeholder are recorded in the Project Communication Plan
§  PM may call upon sponsor for assistance
§  communicate and work with stakeholders to meet their needs/expectations and address issues
§  build trust and resolve conflicts, negotiation skills, communication skills
§  need to communicate bad news/issues in a timely manner
§  feedback from stakeholders is stored in OPA
§  the Issue Log (Action Item Log): to identify issues/define impacts, owner (most important element) and priority/with due date

Control Stakeholder Engagement

§  monitor overall stakeholder relationships and adjusting strategies
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