Education Edge PMP Decoded – 30 Day Sprint – Project Stakeholder Management

Project Stkeholder Summary

§  stakeholders are groups/individuals who may affect / be affected by the project §  identify stakeholders is a continually process throughout the project lifecycle §  identify stakeholders, communicate and engage them, manage expectations and focus on satisfaction §  stakeholder satisfaction is a key project objective §  the Project Manager is responsible for the engaging and managing the various stakeholders in a project 1.1 Identify Stakeholders 1.2 Plan Stakeholder Management 1.3 Manage Stakeholder Engagement 1.4. Control Stakeholder Engagement

Identify Stakeholders

§  identify stakeholders and document their importance/influence (=active involvement) /impact/interest/involvement §  3 ‘I’s: importance, interest, influence §  stakeholders from operation process needed to be included §  determine the stakeholders’ hot buttons (what response in specific situations) and develop support strategies §  procurement documents are used for determining external stakeholders such as the seller §  stakeholders have the greatest influence in the initial stage of the project §  stakeholder analysis matrix is part of the stakeholder management strategy (output of identify stakeholders) §  Salience Model: describing stakeholders based on the power (influence), urgency and legitimacy §  document only influential stakeholders if there is a large number of stakeholders §  document the impact using a power/influence grid, power/interest grid, influence/impact grid, salience model

Plan Stakeholder Management

§  management strategies to engage stakeholders throughout project lifecycle §  Stakeholder Management Plan contains: current/desired engagement levels, scope and impact to stakeholders, interrelationships, communication requirements and forms, how to update the plan §  The distribution of this plan requires precautions as the engagement level of stakeholders is a very sensitive information §  Engagement Level §  Unaware §  Resistant: resistant to change §  Neutral §  Supportive: supportive of change §  Leading: actively engaged for project success §  Stakeholder Engagement Assessment Matrix: (C-current level, D-desired level)

Manage Stakeholder Engagement

§  aim: increase support and minimize resistance from stakeholders by addressing issues §  the communication requirements of individual stakeholder are recorded in the Project Communication Plan §  PM may call upon sponsor for assistance §  communicate and work with stakeholders to meet their needs/expectations and address issues §  build trust and resolve conflicts, negotiation skills, communication skills §  need to communicate bad news/issues in a timely manner §  feedback from stakeholders is stored in OPA §  the Issue Log (Action Item Log): to identify issues/define impacts,owner (most important element) and priority/with due date

Control Stakeholder Engagement

§  monitor overall stakeholder relationships and adjusting strategies