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Education Edge PMP Decoded – 30 Day Sprint – Project Stakeholder Management

Project Stkeholder Summary


§  stakeholders are groups/individuals who may affect / be affected by the project

§  identify stakeholders is a continually process throughout the project lifecycle

§  identify stakeholders, communicate and engage them, manage expectations and focus on satisfaction

§  stakeholder satisfaction is a key project objective

§  the Project Manager is responsible for the engaging and managing the various stakeholders in a project

1.1 Identify Stakeholders

1.2 Plan Stakeholder Management



Identify Stakeholders

§  identify stakeholders and document their importance/influence (=active involvement) /impact/interest/involvement

§  3 ‘I’s: importance, interest, influence

§  stakeholders from operation process needed to be included

§  determine the stakeholders’ hot buttons (what response in specific situations) and develop support strategies

§  procurement documents are used for determining external stakeholders such as the seller

§  stakeholders have the greatest influence in the initial stage of the project

§  stakeholder analysis matrix is part of the stakeholder management strategy (output of identify stakeholders)

§  Salience Model: describing stakeholders based on the power (influence), urgency and legitimacy

§  document only influential stakeholders if there is a large number of stakeholders

§  document the impact using a power/influence grid, power/interest grid, influence/impact grid, salience model

Plan Stakeholder Management

§  management strategies to engage stakeholders throughout project lifecycle

§  Stakeholder Management Plan contains: current/desired engagement levels, scope and impact to stakeholders, interrelationships, communication requirements and forms, how to update the plan

§  The distribution of this plan requires precautions as the engagement level of stakeholders is a very sensitive information

§  Engagement Level

§  Unaware

§  Resistant: resistant to change

§  Neutral

§  Supportive: supportive of change

§  Leading: actively engaged for project success

§  Stakeholder Engagement Assessment Matrix: (C-current level, D-desired level)


Manage Stakeholder Engagement

§  aim: increase support and minimize resistance from stakeholders by addressing issues

§  the communication requirements of individual stakeholder are recorded in the Project Communication Plan

§  PM may call upon sponsor for assistance

§  communicate and work with stakeholders to meet their needs/expectations and address issues

§  build trust and resolve conflicts, negotiation skills, communication skills

§  need to communicate bad news/issues in a timely manner

§  feedback from stakeholders is stored in OPA

§  the Issue Log (Action Item Log): to identify issues/define impacts, owner (most important element) and priority/with due date


Control Stakeholder Engagement

§  monitor overall stakeholder relationships and adjusting strategies
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